DELIVERY AND RETURNS

HOW WILL MY BOXES ARRIVE?

Orders are shipped with one of the following carriers:

UK Mainland - Royal Mail - 2-3 Working Days

UK Mainland - Hermes - 3+ Working Days

UK Mainland - DPD* - Next Working Day

*Any size order can be upgraded to a DPD next working day service but an additional charge will be applied at the checkout.

*Due to the current pandemic couriers have advised us they can no longer guarantee next day delivery so this option as been removed from checkout options to avoid confusion.

DELIVERY TERMS AND EXCLUSIONS:

The following postcodes will need to contact us for a delivery price:

AB1-9, AB36-38, AB40, AB55-56, AB99, FK17-21, HS1-9, IV, KA27-28, KW, PA20-49, PA60-98, PH15-26, PH30-44, PH49-50, ZE, IM, BT, PO30-41

In these regions, we are charged a premium by the couriers. We are happy to look at postage costs on a case by case basis to these regions and see if we can make a saving on the postage for you. Please do not hesitate to contact us.

Bank Holidays: please note that there is no dispatch or delivery on the Bank Holidays - please allow a little extra time for your order to arrive.

Delivery days are Monday - Friday. Do not include Saturday and Sunday where delivery service is referred to. Delivery service refers to working days. 

How long will I have to wait before my order is delivered?

Gemini Storage Solutions always aim to dispatch your goods either the same day you ordered or the following working day. Please see the list above for average wait times. If your items are being delivered to anywhere other than England, Wales and Southern Scotland then it can take longer for these to get there.

Can I collect my boxes from you?

Yes, click and collect is possible from our unit in Ealand, Scunthorpe. Please contact us to arrange collection.

I have damaged/missing/faulty items, what do I do?

If the outside of the parcel appears to be in a bad state of repair then please sign for the parcel as damaged. All goods must be fully checked within 30 days of delivery and any damages/faults/shortages must be reported within the 30 days in order to get a refund or replacement. Here is our quick guide:

1. Sign the delivery note damaged on any parcels that obviously appear to be damaged

2. Check ALL the items and report any breakages/faults/shortages within 30 days of delivery. All damaged items must be reported in one email.

3. Contact us by either logging into your account and submitting a new request or using the contact us section at the bottom of this page , specifying what is broken,missing or faulty.

4. Please supply any photographic evidence you can so we can raise it with the couriers

5. We will offer to arrange a replacement or refund for your broken items

6. We may not collect the damaged items unless we feel we need to. It is not cost effective or environmentally friendly to send damaged items back through the courier system. It can also be an inconvenience to you the customer to wait in for a collection. 

Returns

If I change my mind?

You have 14 days from the day after you receive the goods to notify us of a change of mind. You then have 14 days in which to either send the goods back to us or for us to collect and return back to our warehouse. We then have 14 days in which to refund you. Please refer to our terms and conditions and associated deductions (particularly, but not exclusively, clauses 9.4 - 9.6) for more information. Click Here to view

The returns procedure;

1. Contact us to request a return

2. If you are sending the goods back via your own means - we will email you with a copy of your order - simply print, tick which items are coming back and include this in with the parcel.

3. If you are asking us to arrange a collection - we will email and let you know you we have arranged this. We will attach a copy of your order. Simply print, tick what you are returning and enclose this in with the parcel.

4. Return the items in their original condition, including packaging (if possible) and obtain proof of return from the carrier, if returning them yourself. If you do not have the original packaging you will have to take precautions to protect the items during transit.  We reserve the right to charge if something gets damaged due to it not being packaged properly. See Terms and Conditions for more details - click here

5 .We will then either arrange the collection or wait for your items to be returned to our warehouse. 

6.Refunds will be processed within 14 days of receiving the item back at our warehouse.

Return Fees

Customers are welcome to send their items back to our warehouse via their own means or we can arrange a collection via our own courier

Where your order was delivered in parcels

Mainland England, Southern Scotland and Wales - This is charged at £6 for the first parcel and £4 for each subsequent parcel. For example if your order was received in 2 parcels then would cost £10.00 etc

All other areas - £12.00 per outer parcel